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Phone and broadband? Who do you use?

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Post Thu Mar 10, 2016 9:28 pm

Phone and broadband? Who do you use?

Currently paying £54 a month for unlimited P&B with BT but their prices are going up so looking to move. I don't get fibre where I am.
Any one got any recommendations of service provider?
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Post Fri Mar 11, 2016 7:15 am

Re: Phone and broadband? Who do you use?

Plus net, owned by BT, but operated independently of BT.

Same service, but far better customer service. We cannot fault them.
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Post Fri Mar 11, 2016 10:17 am

Re: Phone and broadband? Who do you use?

Second for Plusnet having just switched at Christmas. If leaving BT watch for them trying to impose a termination charge as though my minimum contract had ended 18 months previously they claimed I had verbally renewed the month before I left them!! They got as for as instructing a collection agency before conceding that there was not evidence that the contract had never been renewed.
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Post Fri Mar 11, 2016 11:15 am

Re: Phone and broadband? Who do you use?

I only renewed in December but because they are now putting their prices up i have 30 days to cancel without penalty
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Post Fri Mar 11, 2016 1:15 pm

Re: Phone and broadband? Who do you use?

I have 2 phone lines, unlimited calls, no cost to divert calls to my mobile & fibre optic broadband, £60 per month from Talk Talk & have never had an issue with them
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Post Fri Mar 11, 2016 1:31 pm

Re: Phone and broadband? Who do you use?

The key is always in the small print...
one of my mates was high up in BT and told me that the majority of the competition of BT is actually companies buying from BT at wholesale prices, then selling on cheaper than what BT advertise for. I do not mean Virgin etc.
What these companies do not have is good breakdown recovery and the like, this is where it bottle necks for them because they need to turn to BT to have your lines fixed and they then have fees attached for us lot because they need to pay BT to do this for them, its also much slower because BT service their own direct customers first.

I imagine the same with the likes of British Gas etc etc

How do i know, well I was stung with it. out of it now, but was a learning curve at the time.

I would think some deal with issues much better than others, but i would still be very wary and will never deviate from the likes of BT and Virgin etc. based on this experience alone.
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Post Fri Mar 11, 2016 2:55 pm

Re: Phone and broadband? Who do you use?

TalkTalk works for me, had 1 or 2 issue but solved. Trouble is they are not allowed to touch the BT infrastructure, they have to open ticket with openreach. So your final net is still BT and they are just nightmare.

But your reason is not technical support or customer service so you shuold be fine with any other provider as long as it's cheaper.
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Post Fri Mar 11, 2016 10:51 pm

Re: Phone and broadband? Who do you use?

I use virgin media, by far the best ive used, ive recently done a speed test on my internet and get 160 mbps, mega reliable they are slightly more expensive than some of the others but i think the extra cost is well worth it.

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