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Thanks To Impact

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Neil Kelly

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Post Wed Apr 01, 2009 8:15 pm

Thanks To Impact

I would just like to say a big thanks to Impact i recently damaged my outlines disk version 29 and made a call to impact to see what they could do. Without hesitation they asked me to confirm by email what had happened. i also followed up my dilema with an urgent request for A Mini clubman outline as i had an urgent layout to prep for a big retail brand. Within an hour i had the template I needed the very next day a replacement disk arrived in the post no charge was mentioned to cover their costs or postage. Its great to have a supplier who is not out to take advantage of anothers misfortune and look after loyal customers. And I would like to publicly thank you for a great product and even better service.

Best Regards

Neil Kelly
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Post Wed Apr 01, 2009 8:21 pm

well I will second that Neil,
Just points out why sharing and pirating vehicle outlines, is un-acceptable.

Pete
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Lynn Normington

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Post Wed Apr 01, 2009 8:55 pm

go on Neil how did you damage it :roll:


Lynn
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Neil Kelly

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Post Wed Apr 01, 2009 9:15 pm

Last seen in one piece in the side pocket of my laptop bag. with 8 m tape measure. power supply including 13 amp plug. and yes not in its case.
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Gareth.Lewis

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Post Wed Apr 01, 2009 10:58 pm

I too have reason to applaud the team at Impacts attitude. I phoned to inform of a repeated error while trying to import .ai files into flexiletter. Without hesitation they said they'd send another disc. I phone later the same day to let them know I had got round the problem by simply using the .eps files so no need to send anything, but hats off to them anyway!

:2thumbs:
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Post Thu Apr 02, 2009 8:36 am

I have to say thanks to Brian too, emailed him on Saturday, got a reply at 20.10 that night and a new disc in the post
<<

Martin Grimmer

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Post Thu Apr 02, 2009 9:21 am

I'll join in too - broken disk replaced by return. Good service.

Martin
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John Childs

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Post Thu Apr 02, 2009 9:26 am

Nobody ever hear of back-ups?

I broke a disc once, just by putting it back into it's case. But I'd already copied the whole thing to my hard drive and so didn't need to bother Brian.

(angel)

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