HI ******,
Thank you for your call this morning, please find attached the two photo's i've taken of the damaged film. .
I'm sorry if i sounded off with you this morning, while i'm aware that none of this is your fault, i just can't get my head around why the warehouse will cut three 1m pieces from one clearly damaged roll and send out like this to a new customer, it's not a good start for what should hopefully be a long working relationship. I still can't even understand why they'd cut three pieces instead of one anyway, it's more labour time for them, and means more waste for me when i get to an unusable end, instead of just a few inches waste on each end of 3m, i'll now have a few inches waste, 6x over, it's beyond my comprehension why Xpres feel this is the way to do it.
Re paying for more until you receive the damaged return. while i feel i shouldn't have to explain, i will anyway. i have just spent out around £1400 this past 7 days on new equipment, with more to go by the weekend, as a result, i'll most likely not be taking a wage for the next few weeks, so i certainly can't justify paying for a replacement of damaged goods which should have been sent in perfect condition.
Really this is down to quality control on Xpres' part, the three sheets are obviously all from the same roll as the damage is the same on all three, ie, one knock to the outside of the roll has transfered through may layers, the two shown are the worst, the 3rd has only light marks, not milky areas, but i'm still concerned it may effect the end finish, The last thing i want to do is cause a fuss, we're both new to each other, and i hate making a troublesome impression of myself, but i need to stand firm on this, i wanted to get using it today / tomorrow ready for a customer on friday.
If Xpres can send me one 3m length (ie, not three x 1m) that isn't damaged, and protected a little better to prevent it potentially getting damaged during transit (there was nothing protecting the three rolls of film in the parcel i received), and so i receive it tomorrow, then i see no reason why we can't have a long, happy, business relationship. If Xpres really has to stick to it's company policy, and insist i can only have three 1m pieces / i have to pay up front, then please just make arrangements to collect the reflective and refund my card.
regards,
Hugh Potter.
Hugh Potter wrote:cheers John.
had enough of Xpres now, i emailed them earlier,
copy...HI ******,
Thank you for your call this morning, please find attached the two photo's i've taken of the damaged film. .
I'm sorry if i sounded off with you this morning, while i'm aware that none of this is your fault, i just can't get my head around why the warehouse will cut three 1m pieces from one clearly damaged roll and send out like this to a new customer, it's not a good start for what should hopefully be a long working relationship. I still can't even understand why they'd cut three pieces instead of one anyway, it's more labour time for them, and means more waste for me when i get to an unusable end, instead of just a few inches waste on each end of 3m, i'll now have a few inches waste, 6x over, it's beyond my comprehension why Xpres feel this is the way to do it.
Re paying for more until you receive the damaged return. while i feel i shouldn't have to explain, i will anyway. i have just spent out around £1400 this past 7 days on new equipment, with more to go by the weekend, as a result, i'll most likely not be taking a wage for the next few weeks, so i certainly can't justify paying for a replacement of damaged goods which should have been sent in perfect condition.
Really this is down to quality control on Xpres' part, the three sheets are obviously all from the same roll as the damage is the same on all three, ie, one knock to the outside of the roll has transfered through may layers, the two shown are the worst, the 3rd has only light marks, not milky areas, but i'm still concerned it may effect the end finish, The last thing i want to do is cause a fuss, we're both new to each other, and i hate making a troublesome impression of myself, but i need to stand firm on this, i wanted to get using it today / tomorrow ready for a customer on friday.
If Xpres can send me one 3m length (ie, not three x 1m) that isn't damaged, and protected a little better to prevent it potentially getting damaged during transit (there was nothing protecting the three rolls of film in the parcel i received), and so i receive it tomorrow, then i see no reason why we can't have a long, happy, business relationship. If Xpres really has to stick to it's company policy, and insist i can only have three 1m pieces / i have to pay up front, then please just make arrangements to collect the reflective and refund my card.
regards,
Hugh Potter.
got a call back at lunchtime telling me they can't alter company policy, i will have to pay for more, then wait for the refund. i said i wasn't happy and will get back to them later.
they were going to pay the carrier though..... that's good of them!
anyways, have spoken to Graphityp, much better idea of what i was ordering (like the fact there are two types of reflective for different materials, for one!), and got it at just about the same price.
so, Big up to Graphityp, and a big thumbs down to Xpres who shall receive no further orders from me.
Neil Speirs wrote:yip, definitely damaged![]()
Shame you've had this bad experience with them, I've used them for over 3 years now and never had a problem (touch wood) but have only ever purchased the 5m rolls
Neil Speirs wrote:I don't think they cut there vinyl to order, probably just pulled of the shelf's in pre-cut lengths.
You want 6m so you get 5m roll + 1m cut
Andrew Bennett wrote:Hugh,
Write to them.
Tell them that you are aware of their company policy but the goods that they have sold you are "Not Fit For Purpose".
Remind them that by law, they cannot refuse you the right to a full refund or a full replacement with goods that are fit for purpose.
Explain further that should they refuse to refund you or replace the goods that have been damaged you reserve the right to forward a copy of your complaint to their, and your own, local Trading Standards Office for advice and you will ask them (TS) to proceed to law should that become the only avenue left open to you to right the wrong that has been done to you by them in this issue.
Steve Underhill wrote:Its the same stuff as I spoke with Nigel about this morning, the Grafityp equivalent of Xpres extra flex, thicker vinyl and not sticky at all.
Hopefully he is sourcing some superflex equivalent for us as we speak.
DaveBruce wrote:Sorry to hear all your hassle Hugh, we could all do without this type of thing to enable us to just get on and earn an income.
I have received wrong items from Europoint and I get charged for them until they are returned, thing is they will not collect them from me, I have to return them myself which is 100miles and 4hrs+ round trip. So I end up out of pocket for some time before I make the trip to the big smoke.
Also if a sheet of Skybond/Forrex arrives damaged I have to accept it and just use what I can, if I complain they will just stop supplying me(so they told me).
This is something I put up with as they are generally a great supplier and great prices.
Dave
Phill wrote:The real problem that Dave is having is that Parcel delivery services in the UK are a joke. Absolutely appalling. It's a rare occasion that I receive something from a courier service such as TNT that is not damaged. How they get away with it is beyond me. Companies like Europoint and Robert Horne employ their own delivery drivers and consequently the goods always arrive intact. But try getting anything fragile delivered by a third party is battering your head off a brick wall.
If my experience of companies like TNT is anything to go by - I'm amazed they are still in business
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