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robert@fast sign





Post Mon Nov 05, 2001 1:36 pm

i have impact signs vehicle library V2.
ive always consider there vehicle disks to be pretty accurate. (at least as much as you could expect). but recently ive been doing some vans that have been out by a mile.
one in particular the new shape transit short wheel base. has anyone else found simular problems?

robert
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Michael.

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Post Wed Nov 21, 2001 1:41 am

Hi Robert and all...

have also recently purchased V2 and have a few grumbles too...they no longer 'group' each view of the vehicle so you have to remember to do this as soon as it loads, else bits get left behind...also they've started using simple lines (rather than having enclosed areas) to define bumpers, lights and other details so you can't actually colour these seperately for the purposes of presentation...and finally, I too have noticed one or two bad sizes that have already cost me money in re-cutting!

not good!

mikethsign
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Guest





Post Thu Nov 22, 2001 9:58 pm

I think you will find there is NO swb new Transit on the disc. check the roofs, they all have a semi high or high roof. I've had to re-cut due to this.I agree some things are not as good, some are better.
It's expensive not to be perfect though.
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signsam





Post Tue Dec 04, 2001 1:55 am

yeh your spot on there mate
did a job today and had to re-cut most of it because of that very fault.
i think ill give me a call. they can only benefit from my moaning
sam,
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Jamie Hunt

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Post Thu Jan 03, 2002 8:58 am

At Last i am not the only one that thinks Impact sign services have lost the plot on their latest Disk V2.
I have the first disk and this was much better designed than the second.
No hair lines so you can edit the vehicles better also the drag & drop feature is such a problem, they told me have to have Signlab 5 ver 6 to make this work properley (not the new e6)and i only have signlab 5 ver 5.
The other thing i am most oh i swore !ed off with is on their disclaimer they said they'll be free upgrades for one year. RUBBISH twice i have emailed them and twice they have said that theyre is none. So how the hell can they keep producing these disks every year with new stuff and charging you £150-00 for a new disk or an upgrade (which already has most the vehicles on)for £100-00.
yours disgruntly
Jamie Hunt
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signsam





Post Thu Jan 03, 2002 7:48 pm

good point jamie..
i think i may put all these points across to
impact signs...
infact i may e-mail them in the next few days
& ask them upfront as im sure theres loads of other people out there a bit p***ed off.
i think that would be the best answer. that way they can tell us all here on the boards why thses problems have surfaced. & what are go going to do to sort it out!

thanks for the reply jamie
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impactss





Post Mon Jan 07, 2002 2:41 pm

Firstly, with regards to the SWB Transit, it was not available on the V2K Rev 1 CD, as it was not released until after we started supplying this version, as soon as the SWB was available it was included on the CD and available as a free update for companies still within their twelve-month term. The Transits have all been checked for accuracy and found to be correct, a common problem we have found is when customers who have an earlier version of the V2K Software assume without checking the index that the smaller of the two transits must be the transit SWB this is not so as it was originally the MWB Transit. Once the SWB Transit was available it was placed in a separate directory in the root of the CD ?Transits? this included the new range from SWB to LWB Hi-roof. So it was not a case of the vehicles measurements being incorrect but a case of the MWB being used by mistake.

The V2K CD was changed from the original format to the new hairline format to enable designers to work better within the new design software?s, it is easier to colour a vehicle now as you no longer have to colour each panel individually, you can select the whole back panel as one object and choose your colour, this does not prevent you from changing individual panel colours as this can still be done. Using the hairline method gives better visual impact as there are no unsightly big black lines over the vehicle. Each part of the vehicle has its own object, the indicators and lights etc can all be coloured separately from the vehicle by simply selecting those individual items, persons who experience difficulty can contact us on 0845 1300 420 (Local Rate) and we will be happy to guide them through it.

With regards to the vehicles being grouped, they never were grouped, this was something that either happened during import or export and does vary depending on which file format you import.

Updates! We are currently the only company that manufactures a vehicle CD to supply updates free for twelve-months, this service is only available by request, we do not send updates automatically and have supplied ?Request Forms? on the CD to assist customers in requesting updates. It is unfortunate that sometimes we do not have the vehicle requested and as the CD is primarily a commercial CD requests for cars often encounter this more often e.g. a recent request for a Peugeot 406 proved fruitless as we do not have this vehicle in our collection. When we are informed of new vehicles we do our utmost to source the artwork, digitise it in and get it to the customer, Commercial vehicles do take priority over cars.

Customers can contact us on 0845 1300 420 and we will answer any questions and endeavour to solve any problems that they may have.

Nick Lawrence
Impact Sign Services Ltd,

<font size=-1>[ This Message was edited by: impactss on 2002-01-07 13:43 ]</font>

<font size=-1>[ This Message was edited by: impactss on 2002-01-07 13:46 ]</font>
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Michael.

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Post Mon Jan 07, 2002 9:48 pm

Hi Nick,

There is little doubt that the V2 vehicle template CD which you produce is a very useful and valuable part of any signmakers library. Regretably, and as with so many things in life, it can not be 'all things to all men' and despite the fact that I prefer some of the features of your previous CD collections doesn't mean that I would be without V2 for a moment.

I was pleased to discover that you were absolutely right about vehicles not 'coming in' grouped in previous versions and I was in error to suggest so.

I also agree whole-heartedly that the new 'pin-line' imaging is a lot 'cleaner' and affords a far more refined presentation to the client and the new one-piece backing shape does indeed allow for a very fast change of colour to the entire view.

Personally, there are features of the older style drawings that I still prefer. Their sectional make-up, though much slower to re-colour, does allow for far higher quality drawings by applying highlights and shading to individual panels and certain other elements to give the best possible presentations such as for fleet tenders, high value liveries and high-res gloss drawings. There is no doubt that the ability to quickly apply one colour all over a van is useful sometimes but I am not personally convinced that it will necessarily "...enable 'designers' to work better within the new 'design' software's..." but, as I say, this is my view based only on my experience.

As you point out, the indicators, stop lights, headlights and glass can all be individually selected and coloured? (though why you should want to re-colour some of these items escapes me) - whereas the bonnet, doors and tailgate of the Renault Espace do not share the same benefits and do not exist as actual panels at all...neither do the rear doors of the Ford Transit - or the tailgate of the Daihatsu pickup - or the boot or side storage compartments of the buses or indeed the wheel arches of a Scania truck...? In my personal opinion this is still an odd trade-off and where you state that "...this does not prevent you from changing individual panel colours as this can still be done..." - well, yes - it can be done but probably not unless you draw these panels in yourself! ...unlike the previous format...

I believe I have experienced at least two questionable sizes to date and whilst I honestly can not remember at a moments notice which parts of which vehicles they were, any such differences that I and others discover can easily be noted in future and posted for you here on this open forum.

At the end of the day, surely V2 and other vehicle libraries are primarily for reference only and whilst they are undoubtedly a very useful tool in the daily execution of our work - the ultimate responsibility to ensure that what we produce will fit in the space available...falls to each of us.

Meanwhile, thanks for a good product, I for one am pleased to own copy of V2!

best regards

mike

<font size=-1>[ This Message was edited by: mike on 2002-01-07 20:50 ]</font>

<font size=-1>[ This Message was edited by: mike on 2002-01-07 20:53 ]</font>
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Robert Lambie

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Post Mon Jan 07, 2002 10:19 pm

i have to say i agree with mike.
a tool we all would be lost without.
i think these posts can only help your product when producing your next disk.
please keep these complaints in mind when doing so.
i use your disk almost every day
so these small problems become annoying when confronted with them 2-3 times a day.
so with that in mind i can understand how others get frustrated & want to voice there opinion on these boards.
like mike has said we value your product & i personaly could not do without it.

p.s. thank you for taking the time to visit our boards & answering our problems..
<<

Brian Hays

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Post Tue Jan 08, 2002 1:25 am

Hi folks......

As I am the person with the dubious pleasure of producing all of the V2k outlines I would like to add a couple of things.

The biggest complaint we had about the old cd was the way in which they were produced, in programs such as Corel Draw it could take half an hour to colour a vehicle if you didn't want it white. The thick black lines also looked ugly and interfered with graphics that crossed them. A small point I know but the new format also saves on printer ink! If like Mike you use Signlab it is possible to convert a vehicle from V2k into the old format by applying a thick line then welding it (it will take a little while because you will also have to break the path & then re colour the vehicle) Most of the people I have spoken to think the benefits outweigh the downsides of the new format, we do talk to our customers honest!

As far as the updates are concerned we are constantly searching for new vehicles for the cd and adding them as fast as we can. New artwork is often difficult to obtain, especially from the less popular manufacturers. We are sometimes helped out by customers who have artwork & obviously this speeds up things as was the case with the recently added coaches.

We do try hard to make the outlines as accurate as possible and are confident that they are better than any of our competition. We are aware they are not 100% perfect but are constantly trying to improve them, we do make alterations to any vehicles which are inaccurate as soon as we can once we are notified. Those that have been using our outlines for the last 6 years will hopefully have seen many improvements!

Free updates are available for a year and we are currently looking at an easier way to get new outlines to people. Soon we hope to provide automatic updates via email, if any of you are interested in this drop me an email and I will make sure you are among the 1st to benefit from this service.

We have also recently produced a version of V2k specifically for the U.S market so if you have a customer with a Chevvy Pick Up or anything else American give us a call and we may be able to help. Just don't ask for all of them though because it is a separate product!

As far as our pricing structure is concerned we do try to keep it as competitive as possible, we are aware that there are cheaper products out there but we do think our cd offers better value for money in the long term. Like all of you (I hope) we are in business to make money though & hopefully the fact that we have been producing our cd's with *mostly* very happy customers says something about our service.

If we haven't answered any of your concerns feel free to email me with any constructive criticisms, queries or just to moan & I will do my best to help!

Sorry this is a little longer than I intended!

<font size=-1>[ This Message was edited by: Brian Hays on 2002-01-08 00:32 ]</font>
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g. smith





Post Tue Jan 08, 2002 9:56 am

hi brian & nick
nice of you to drop in on us.
i agree the disc is very very helpful in this day & age. due to the vast amount of vehicles on the road in the uk.
but i am not really happy with the transit swb van excuse. i have one of the first copies & do not have it like you have said.
but what was to stop you informing us it was not on it. after all it is probably the most popular van on the road in the uk.
or would hanging back for it get in the road of launching it at the uk sign show?
i was not informed on purchasing it. and i have never been contacted telling me the update was available for this problem.
instead i had to find out for myself at my great cost i may add. having did 4 vans before i discovered it.
i think holding your hands upto it guys would be fair. but you simply tell us
its our fault for not checking the disc index more careful. hhmmm
anyway now i have that of my chest ill go get my tea..



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<font size=-1>[ This Message was edited by: g. smith @ the sign guy on 2002-01-08 08:59 ]</font>

<font size=-1>[ This Message was edited by: g. smith @ the sign guy on 2002-01-08 09:00 ]</font>
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Brian Hays

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Post Wed Jan 09, 2002 5:23 pm

It's not an excuse mate.

When Ford released the new Transits they released the medium & long wheelbase ones first. When we added them to the cd we were not aware that there even would be a short wheelbase version. The next time we updated the cd the SWB & Jumbo versions were added. These were also available to everyone that had purchased the old cd.

If we were to notify all our customers every time there was a new vehicle we would either have to charge more for our cd's or go out of business.

I would be the first to hold my hands up if I believed we were at fault, but on this occasion I do not. Obviously I am sorry it has caused you some problems but it really is out of our control.
<<

g. smith





Post Wed Jan 09, 2002 11:52 pm

Fair enough Brian ill except the excuse mate.
It?s fair to say you have a very good product and I wont knock it anymore.
I have said what I had to say & you have answered well, I guess.
Having the problems that I have had will not make me decide any different in my choice of vehicle library. I will purchase the new one you release this year.
My only problem is this. If you spot me at the sign show on your stand.
You wont hit me will you?? :eek: :eek:


:lol: :lol: :lol:
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Brian Hays

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Post Thu Jan 10, 2002 10:57 am

Not gonna hit anybody mate, they might hit me back!

Constructive critism will only make our products better which is good for all of us :grin:
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Paul Davenport

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Post Sun Jan 20, 2002 10:21 pm

i have an idea for you, being in the fortunate position of just having to apply the vinyls, i get fed up whinging to our designer about dimensions of stuff on bonnets, because he cant size up from a front view of a van. so hows about having a overhead of a bonnet ??? so we can more accuratly size the vinyls up for this area
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Robert Lambie

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Post Sun Jan 20, 2002 10:53 pm

got to say davi that would be a great idea.
i know the roof does not get done very often but a birds eye view would be good also.
but the bonnet is a must.
well you guys at impact what do you say..?
you must be looking for more ways to improve your CD anyway....
<<

signart





Post Mon Jan 21, 2002 9:18 am

i agree
we need a roof or bonnet view so how about it impact! you can get them on other vehicle software even spandex do it.
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Brian Hays

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Post Mon Jan 21, 2002 5:58 pm

If we could get artwork for the top views we would do it, we are tryin to get some tho!

Anyone got a spare helicopter? if we get one of those we can take some pics of top views :smile:
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Robert Lambie

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Post Mon Jan 21, 2002 9:23 pm

Why not build 2 small scaffold towers with a bridge.
Drive vans under the bridge & park. Take digital pic then drive out you would only have to do this with one say transit as all the bonnets are the same. Same goes for sprinters and so on.
And how come theses other vehicle software guys get their templates & you cant. Im sure sign master do it, & spandex do it on their site.
Hhmmm come on guy?s im sure you can pull this one off.
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Brian Hays

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Post Tue Jan 22, 2002 5:49 am

If you take a picture directly from the top of a transit you are still not gonna get the right size bonnet tho. That would only work for escorts & stuff with flat (ish) bonnets?

Spandex & Ingram's stuff are produced by M.R Clipart in Germany (not sure about signmaster), maybe manufacturers are more helpful there? They are a nightmare to deal with here.

Anyway i don't think a picture directly from the top is much use, correct me if i am wrong!
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Brian Hays

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Post Tue Jan 22, 2002 5:51 am

oh & taking a digital pic close up will produce a very distorted image!

any other ideas?
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Robert Lambie

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Post Tue Jan 22, 2002 10:02 am

no it doesnt. i take pictures of very complex logos on vehicles & on-screen digitise them perfect all the time.
you just need a camera that takes hi-rez pictures. if being to close is really the problem then build the tower a little higher.

if you take a pic of say a van digitise it perfect then take the overall size of the van then size the vector artwork to the size everything should scale up correct. we do it with shop fronts.

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<font size=-1>[ This Message was edited by: robert on 2002-01-22 09:05 ]</font>
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Brian Hays

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Post Tue Jan 22, 2002 10:59 am

Well my camera is a 3 mega pixel jobby. We tried it on some american buses and it definitly distorted them. The further away the less noticeable it was.
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Robert Lambie

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Post Fri Jan 25, 2002 1:43 am

well not sure what the prob could be mate but i get great quality whatever distance. within reason of course.
on-screen digitising was one of the main reasons i bought it & i have no problems.

are you sure there isnt an auto focus button needing clicked or somthing?

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