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Outstanding support from CADlink


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Post Mon Dec 16, 2013 3:53 pm

Outstanding support from CADlink


I just felt I needed to share this:
Last night I upgraded (using the term loosely) my laptop to Windows 8 then 8.1 from 7. 8.1 didn't import all the installed applications (VPM!) so I uninstalled all and reinstalled.

This afternoon when I tried running VPM 9.1 I got an error message saying "PSQueue: CADlink printer queue has stopped working"

So at 1 minute past 2pm I emailed CADlink support, and at 7 minutes past 2pm I had a phone call from CADlink support, telling me how to fix the problem*.

I am, of course, bowled over by such a standard of service. Thank you CADlink.

EDIT: It gets better. An hour later Ray rang to make sure that everything was OK!

As it happens, it wasn't but that was nothing to do with CADlink and I have now reverted to Windows 7 and everything is working fine (including the Jaguar 2 cutter that didn't work in Win 7 before and was the reason for upgrading to 8 in the first place!!!)

John Malone

*(In Win 8 .Net doesn't get installed, so you have to run it manually from the VPM CD2, in the .Net folder.)
Last edited by John Malone on Wed Dec 18, 2013 9:12 am, edited 1 time in total.

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Post Mon Dec 16, 2013 5:25 pm

Quite agree, we had Ray take over our computer the other day and install 9.1 after we received a bad disc. He set up everything for the printer, when he finished we were ready to print.


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Post Tue Dec 17, 2013 9:43 am

Thumbs up for Ray and Cadlink from me too, always very helpful when I've had problems.
Alan D

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Post Tue Dec 17, 2013 11:29 am

yip on the few rare occasions i have phoned them ive always found them very helpfull.....loved the computor link up thing where they sort your problem via there software.....pity he couldnet go into my bank of scotland site and put a few extra grand in at the same time :D

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