Shiraz Dongle Query? - General Printing Topics

General Printing Topics

Shiraz Dongle Query?

Posted by Paul Munford on June 18, 2009 at 12:01 pm

Hi All,
We have just upgraded our version 5.6 of Shiraz to 6.6 and have been asked to send back our serial dongle as we will be sent a new usb dongle.
Also that the new dongle will only work for a limited amount of prints until we send back the old one!
My concern is that if the usb dongle is lost or is ever broken/stops working we would always have the earlier version of Shiraz to fall back on.
Given the huge cost of upgrading to the latest software this seems unfair.
Has anyone else had to return dongles when upgrading?
Paul.

David Rowland replied 14 years, 10 months ago 6 Members · 9 Replies
9 Replies

Owen Lees

Member
June 18, 2009 at 12:25 pm

Its an upgrade. Not new software – thats quite normal for Shiraz.
Paul Munford

Member
June 18, 2009 at 12:39 pm

Owen,
I can appreciate that this is an upgrade… but if I return the dongle which is many years old it will almost definitely be disposed of.
If we can hang on to it and should anything ever go wrong with the newer dongle at least we can revert back to our older version with the old dongle and still be productive.
The alternative is to buy a replacement usb dongle which will probably be priced at the cost of an upgrade again!
I would have thought that when buying in to a RIP that at the very least you can hang on to the earlier versions/dongles?
David Rowland

Member
June 18, 2009 at 9:33 pm

make a note of the number written on the dongle, also make a note within the program of any dongle numbers. Cant recall where it is exactly.

Ramin from AIT is in charge of the Shiraz RIP, he should have all records of each copy of Shiraz sold.

He posted dongles to me in the past, nothing to worry about.

Basically you own a license to "Use" shiraz, people never own their software, this is quite common.
Graeme Harrold

Member
June 18, 2009 at 10:16 pm

quote Paul Munford:

Owen,
I can appreciate that this is an upgrade… but if I return the dongle which is many years old it will almost definitely be disposed of.
If we can hang on to it and should anything ever go wrong with the newer dongle at least we can revert back to our older version with the old dongle and still be productive.
The alternative is to buy a replacement usb dongle which will probably be priced at the cost of an upgrade again!
I would have thought that when buying in to a RIP that at the very least you can hang on to the earlier versions/dongles?

As said before, its an upgrade on a closely protected program. If you kept the old dongle, there would be nothing stopping you from selling it. Yes the buyer may not be able to register with Shiraz, but you have made a few quid on old software. Bite the bullet, and Im sure the additional cost will come with some 1st class backup from the supplier.
Martin Pearson

Member
June 18, 2009 at 11:25 pm

Sorry Paul, I have to agree with the others, the upgrade price is normally a lot less than buying a copy outright and you will be no worse off than you are at the moment. If the dongle fails on the copy you have now you wouldn’t be able to carry on production so no change there.
David Rowland

Member
June 19, 2009 at 12:02 am

sorry missread…
we went thru similar process of returning a dongle… they kept ringing up until we did return it or they were going to charge.

recorded delivery and send it back, no big deal. If you are considering selling the old dongle, well thats theft, if you purchase an upgrade to the existing software, this means u changed the license agreement, thats all it means.
Andre Woodcock

Member
June 19, 2009 at 11:22 am

I’ve upgraded my Wasatch a few times now and I have never sent back my USB dongle. All I had to do is give them my dongle number and activation codes. Then Wasatch email new password and FTP server to download the upgrade or I can paid postage fee for new CDs. I thought it was the same for all RIP.

Andre
Paul Munford

Member
June 19, 2009 at 2:19 pm

Thanks for the replies chaps,

Having spoken to AIT they tell me the dongle is under warranty for a year so if it went wrong it would be replaced.
As this is the first upgrade I have ever purchased it took be a little by surprise that the dongle needed to be returned.
I can now see reasons why this is the case.
Given the extremely short deadlines we often have to meet here its always a good idea to have a back up! and I thought by having the ability to revert back to the older software was an option.
Thanks again.
Paul.
David Rowland

Member
June 19, 2009 at 4:57 pm

Yeah actually they are two different softwares. Don’t worry too much Paul
Dave