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[Shaun Cleary]

When I put a box (Cut path) around my artwork in adobe illustrator, sometimes versaworks only shows 3 sides with the moving line.

This means it only cuts 3 sides of a square.

Does anyone have any idea why this is ??

[Mathew Gibson]

Make sure all of you artwork is inside the perimeters of the artboard

[Shaun Cleary]

I have tried that,

(1) Brought artwork in from customers PDF

Box comes up This file contains text that was created in a previous version of illustrator.

This legacy text must be updated before you can edit it.

Choose update to update all of the legacy text now.

I then press update.

I have also tried sending this straight to Photoshop.

I tried flattening it and making it in to a Jpeg or new PDF and then opening it up in illustrator, both still don't work.

(2) Art board is big enough for artwork

(3) Put cut line around artwork 1 point stroke

(4) Open in Versaworks only 3 sides have cut path

I have tried a different jpeg this way and EPS file and both are fine.

[OwenTaylor]

That's happened a few times to me, once I was cutting a hundred decals and it decided to cut 3 sides on a random selection of the stickers. Here's how I fixed it:

edit - adjust the queue a/b settings before you load up the job. I just tried and it was greyed out when the job was already uploaded.

Go to queue a or b job settings (whichever you are using). Under the 'file format' tab the top box is for the EPS margin settings. Add a margin of 0.5mm and your cutlines should appear. I think the margin has to be above 0.35mm or it won't work so I just use 0.5mm.

Hope that helps!

[Shaun Cleary]

Tried all of that with no luck all other files work but this one.

[OwenTaylor]

Can you attach the file - I'll give it a try in Versaworks

[Shaun Cleary]

Do you know how to attach a file on to this post.